All you need to about Chatbot. What is Chatbot? Why chatbots are important for your business, how can you increase the sales by Chatbot Find out how you can get Chatbot for your website?
What is Chatbot?
A potential customer land on your website. They browse the entire website, check the services you have provided but they have some queries. He will look for a way to interact with you in real-time. That’s where Chatbox comes into the picture.
The chatbot is an Artificial Intelligence software that can initiate an online chat via text. It’s an attempt to make an interaction more humanly for the end-user. What makes Chatbot unique and smart is It uses the latest technology of Artificial Intelligence and Machine learning to make it a human interactive session.
The popularity of Chatbot is rising every year. As per the study, there has been an increase of 90% in the usage of Chatbot on the website over the last year. Gradually the business is implementing Chatbot to enhance customer service.
- It uses the existing conversation date to understand what kind of questions people ask.
- Whenever a question is asked, it analyzes the correct answer to the asked question.
- With Machine learning and NLP, the chatbot upgrades itself to answer efficiently in the future.
How Do Chatbot Works?
The chatbot can be designed using various technology. It completely depends on the kind of business you have and what your goal is.
The first step is to chatbox analyze the user request. It analyzes the intent behind the request and extracts relevant entities. Hence this first step is the most crucial. If the chatbox is unable to understand the user request, it will provide an incorrect answer.
Once the user step is analyzed, the chatbox then provides an appropriate answer in the form of text or voice.
Why Chatbots are important for your business to increase sales?
Good customer service is key to a good business. You can consider Chatbots as a virtual customer service that enhances customer experience. It increases the chance of conversion and increases sales.
Proper implementation of Chatbot will help you to retain your old businesses and also acquire a new one.
Benefits of Chatbot for your business
Chatbot enhances customer engagement
The chatbot is available around the clock. Your customer can contact you from any time zone and will still get a response. It improves customer satisfaction and helps in increasing sales
The chances of error are low in Chatbox
Humans in customer service can make mistake or delayed the work. Chatbots are designed to give you the right answers every time
Use Chatbot and Save Time
The chatbot is designed to provide an accurate answer in real-time. It saves a lot of time for your customer
Save money using ChatBot
People have the misconception that chatbots are expensive. However, it is way cheaper than hiring workers. The chances of human error are also low
Brand new product or services of your business through Chatbot
Another benefit of the chatbot is can reach a massive audience. If you have a new product that is recently launched. You can broadcast the information and let the massive audience know about it.
So Ditch the cold calls that frustrate your potential customer and implement chatbots.
Reach more customers using Chatbot
Business Insider report suggests that Chatbot has reached more users than social media networks. The reason is customers like to interact via chat as it is faster and easier.
Gain Insight and monitor the performance of your website through Chatbot
The chatbot can reach to the customers who have visited your page.
Suppose you observe that users are not making payment. You can enable the Chatbot to send a feedback form to all those users who landed on your site. You can ask them the reason why they haven’t made the payment or any challenges that they may have faced.
Similarly, You can also send a survey form to those users who have made the purchases.
With the help of insight and feedback, you can improve the performance of your website.
ChatBot Vs App: Which is better for your business
Well, this is a common question that most business owners have. Chatbot or app, which one to use for your business, completely depends upon the kind of business you have and what goal do you want to achieve. Practically, Chatbot has more advantages than then app.
Chatbots are cost-effective than apps
Many time people have misconception that the chatbots are expensive. Chatbots are cheaper than apps. Good mobile apps takes time to build. It takes lot of effort and skill to build an app whereas chatbots are easy and faster to built as messaging app is already present
Chatbots are more customer-friendly than apps
Unlike app, you do not have to ask the users to download anything for Chatbot. The chatbot does not consume space on your mobile phone.
Chatbots are widely used
Do you know:
65% of mobile users do not download any new apps in a month.
Most of the users have social media apps like Facebook, WhatsApp, and Instagram installed on their smartphones. Hence they don’t prefer adding new apps on a mobile phone. Hence integrating the chatbot on the popular platforms where your potential customer uses regularly is a smarter way to reach customers. .
Still Confused, what to choose for your business, maybe we can guide you. Speak to use to know what should you choose app or chatbot for your business.
Want A Chatbot for your business
If you are interested in creating a chatbot for your business, then there are certain considerations and challenges that you need to be aware of. The main challenge is to design a chatbot that could understand the user query and give an accurate answer. QuickScale is a well-known development company. We have designed many chatbots for various customers for their business.
Things that QuickScaleTech Keep in Mind When Designing a Chatbot for your Business
- At Quickscale, we design a human-friendly Chatbot.
- Let the chatbot match your brand.
- We Design an intelligent system that can understand your user intent.
- We timely evaluate and optimize Chatbot regularly.